Frequently Asked Questions

Learn how customers qualify for the Lifeline program, how they apply for the program, telephone features, and more by browsing our Frequently Asked Questions below.

How do customers qualify for Lifeline credit?
Participation in at least one of the following government subsidized programs may qualify a customer for Lifeline service. Lifeline eligibility is limited to one per household.
  • Food Stamps
  • National School Lunch's Free Lunch Program (NSL)
  • Section 8 Federal Public Housing Assistance (FPHA)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)
  • Low Income Home Energy Assistance Plan (LIHEAP)
  • Income at or below 135% of federal poverty level (proof required)
There is an additional set of programs that Missouri accepts:
  • Veteran Administration Disability Benefits
  • State Blind pension
  • Federal Social Security Disability
  • Federal Supplemental Security Income
  • State Aid to Blind Persons
  • State Supplemental Disability Assistance payments Administered by the Family Support Division
How do customers apply for Lifeline?
Each state has its own Lifeline Self-Certification Form that will be provided to you in electronic form. You are required to print them, at your expense, and provide them to your customers to fill out and then submit them to Lifeline Cell Phone Services.
What is the Lifeline Self-Certification Form?
The Lifeline Self-Certification Form is a document authorized by the customer, which requires:
  1. Selecting the qualifying program(s) they receive;
  2. Verifying their personal information including: name, home address, home phone number and last four to six (4 - 6) digits of their social security number;
  3. Their signature and the date.
The form will be kept on file in order to continue providing the customer a Lifeline credit.
What does "Self-Certification" mean?
"Self-Certification" means that by signing the form, the customer certifies under penalty of perjury that the information they provide on the form is accurate.
What is the customer agreeing to by signing the Self-Certification Form?
The following quote is from the Self-Certification Form:
"I certify, under penalty of perjury, that I am a current recipient of the above program(s) and will notify my local telephone company when I am no longer participating in any of the above-designated program(s). I give permission to duly authorized official(s) administering the above program(s). I give permission on the condition that the information in this form and any information about my participation in the above programs provided by officials be maintained by the company as confidential customer account information."
How long does it take for the customer to receive their cell phone?
Once we receive the completed Lifeline application and it passes the Lifeline audit process, the customer should receive their phone within 7-10 business days.
What features are available on the cell phone?
Our free mobile phones come with free voicemail, caller ID, call waiting, and they allow you to make local/long distance calls, send and receive text messages, check your voicemail and call directory assistance (additional charges may apply).
What if the customer uses all of their free 68 minutes?
There are two options, the customer can purchase one of our recharge plans below or wait until their next free 68 minutes are loaded (30 days after activation date.)
  • $7.00 100 Minutes / 200 Texts (7 Day Expiration)
  • $20.00 500 Minutes / 1000 Texts (30 Day Expiration)
  • $30.00 1000 Minutes / 1200 Texts (30 Day Expiration)
Can the customer bring over their current phone number?
Unfortunately, this is not an option at this time. Each phone provided will come with its own number pre-programmed into it and it cannot be changed.
What is the service area?
Coverage is provided by both the Sprint Service Area and the Verizon Service Area. Between these two companies we are able to offer nearly full-coverage across the United States.
When do the free minutes reload?
The free minutes will be reloaded once a month on the anniversary date that the account was activated; this is not necessarily the first of the month.
Are the cell phones equipped with access to the Internet
No. We do not currently offer mobile data services.